CONNECT 2014

 

 

OCTOBER 8TH, 2014

INTRODUCTION

Bette-Jo Hughes Associate Deputy Minister and Government Chief Information Officer, Ministry of Technology, Innovation and Citizens’ Services

Bette-Jo was appointed Acting Chief Information Officer for the Province of British Columbia on October 2, 2012. She was confirmed in this appointment on June 10, 2013. The Office of the Chief Information Officer (OCIO) plays a leadership role in promoting and guiding the management of government information as a strategic business asset, and supporting technology infrastructure as a key enabler of business transformation. Prior to her current appointment,

Bette-Jo was Assistant Deputy Minister of Service BC where she led cross government service delivery initiatives to improve services to the public across online, telephone and in-person channels, registry and statistical services. Bette-Jo has been involved in the development of service delivery agreements with the private sector, including the negotiation of the Service BC – IBM Alternative Service Delivery Agreement for the provision of web channel and contact centre services. Prior to joining the Government Agents Branch and Service BC, Bette-Jo worked at the provincial and community level in the field of community economic development. Before starting her career over 20 years ago with the British Columbia public service, Bette-Jo worked in the financial services industry, the federal government and non-profit organizations. Bette-Jo has been the British Columbia representative on the Canadian Public Sector Service Delivery Council, and has just completed her tenure as President of the Board of Directors for the Institute for Citizen Centred Service.

WELCOME REMARKS

Honourable Andrew Wilkinson Minister of Technology, Innovation and Citizens’ Services

Andrew Wilkinson was elected MLA in the riding of Vancouver- Quilchena in 2013, and was appointed the Minister of Technology, Innovation and Citizens’ Services June 10, 2013. He is a former deputy minister of the British Columbia Ministry of Economic Development, where he had responsibility for economic issues, trade and tourism. He also served as deputy minister for Intergovernmental Relations in the Premier’s Office for two years. Prior to his election as MLA, Wilkinson worked as a lawyer in the Vancouver offices of a major national law firm, where he had a special interest in green renewable energy development. Prior to being called to the bar, Wilkinson was educated and licensed as a physician. He lived and worked as a doctor in Campbell River, Lillooet and Dease Lake. He has also served as president of the BC Civil Liberties Association and president of the BC Mountaineering Club, and president of the BC Liberal Party.

 OPENING KEYNOTE

Putting People First in the Age of Trillions | Mickey McManus Chairman and Principal, MAYA Design, Inc.

Mickey McManus is a pioneer in the field of collaborative innovation, pervasive computing, human-centered design and education. He is a principal of MAYA Design and the chairman of the board. For over a decade, Mickey served as MAYA’s president, delivering above industry average profit margins – year over year – while consistently re-investing substantial funds back into MAYA’s R&D efforts. These investments form the core pool of intellectual property and talent that drives MAYA’s agility, adaptability and success.

Mickey has helped companies kick-start innovation around business challenges in a vastly connected world, where computing devices continue to outnumber people. To further explore this emerging value at the intersection of design, technology, and business, Mickey co-authored Trillions: Thriving in the Emerging Information Ecology (Wiley 2012). The book is a field guide to the future, where computing will cease to be confined to a particular“box,” but instead be freely accessible in the ambient environment. John C. Abell, former New York Bureau Chief of Wired and founding editor of Reuters.com noted that, “With Trillions authors Lucas, Ballay and McManus belly up to the bar alongside futurists Alvin Toffler, Kevin Kelly and Arthur C. Clark, offering a vision so compellingly argued you’ll only be surprised if it doesn’t happen.” Trillions received the 2013 Axiom Gold Award for best business book about technology and the 2013 Carnegie Science Award in the Science Communicator category.

Mickey’s work has been published in Bloomberg Businessweek, Fortune, Fast Company, The Wall Street Journal and Harvard Business Review. Mickey is a frequent speaker on the topic of design, pervasive computing and business innovation. His recent appearances were at the Aspen Ideas Festival, SXSW Interactive, Techonomy, the Blouin Creative Leadership Summit, the World Healthcare Innovation and Technology Congress, GridWeek and AdWeek. Mickey has delivered two TEDx talks – about design literacy and pervasive computing – and has been a guest lecturer at Carnegie Mellon University, the University of Illinois, UCLA, UC Berkeley, MIT and Princeton.Mickey’s design awards include a Consumer Electronics Innovation Award, two Addy Awards for advertising and video production, the AIGA Communications Show Judge’s Choice Award, SuperComm Best of Show in Design, and the Exhibitor Award for Best Conceptual Design. Under Mickey’s leadership, MAYA Design was recognized by Entrepreneur as one of the Great Places to Work in the Small & Medium Workplace category; by Inc. as a Top 20 Exceptional Workplace; and Fortune Small Business for family-friendly work policies. Mickey has a BFA in industrial design from the University of Illinois and holds nine patents in the area of connected products, vehicles and services.

DATA ANALYTICS IN THE PUBLIC SECTOR WITH A FOCUS ON HEALTH

Peter Watkins| Executive Director, Commercialization Initiatives, Office of the Chief Information Officer

Peter Watkins is an executive director in the Strategic Initiatives and Partnerships Division of the BC Government Ministry of Technology, Innovation and Citizen’s Services. Mr. Watkins has more than 20 years of experience as an information systems professional and public servant. He is one of the driving forces and experts behind the government’s strategy for a user-centric solution to the vexing problem of digital identity information management and the recently launched chip enabled BC Services card. Peter’s newest work is exploring the intersection of digital identity and the advent of webAPI’s. He has worked in software development, system design, IT operations, as well as management, service development and policy development.

Dr. Asif Dhar | Principal and Chief Medical Informatics Officer, Deloitte Consulting LLP

Asif is a principal and chief medical informatics officer with Deloitte Consulting. As chief medical informatics officer, he worked to help health institutions warehouse and mine their data, as well as help clients use real world data and evidence to transform their organizations. The Deloitte solutions that he has helped to develop enable clients to develop innovative strategies to improve clinical outcomes and therapeutic discovery. Asif is also responsible for ConvergeHEALTH’s product strategy and roadmap. He has a keen acumen for understanding healthcare trends and assists clients across the healthcare value chain to develop growth and innovation strategies. His insights on health reform, information management and new care models are sought after by healthcare organizations across the globe. He holds a Medical Degree from the University of Illinois, a Master’s in Business Administration degree from the University Of Chicago Booth School Of Business, and a Bachelor of Arts degree from the University of Chicago.

Tamara Dull | Director of Emerging Technologies for SAS Best Practices

Tamara Dull is the Director of Emerging Technologies for SAS Best Practices, a thought leadership organization at SAS Institute. Through engaging publications, rich media and industry engagements, she delivers a pragmatic perspective on topics including big data, Hadoop, open source and the Internet of Things. Tamara has been in the high tech industry for over 25 years, and has held positions in enterprise training and consulting, software development, marketing, and IT, product and executive management. Tamara uses her unique blend of data-rich experience, market understanding and technical prowess to educate and entertain data professionals on the how-to’s, best practices and trends in today’s emerging marketplace.

Dr. Paul Terry | President, CEO, and board member at Phemi Health Systems Inc.

Paul is the President and CEO at PHEMI. He also currently serves on the board of directors for Providence Health Care, Life Sciences BC and is a partner with Magellan Angel Partners. Paul spent over a decade as the secretary/treasurer and technology adviser for the Michael Smith Foundation for Health Research, BC’s health research support agency, and was one of the Entrepreneurs-in-Residence at SFU Venture Labs. Prior to his work in healthcare and venture capital, Paul was the CTO and cofounder of OctigaBay Systems, a pioneer in high performance computing that was acquired by Cray Inc, the world leader in supercomputing. He was also the cofounder and CTO of Abatis Systems, which was acquired by Redback Networks in one of the largest technology acquisitions in Canadian history. Paul’s early career included senior roles at Newbridge Networks and technology companies in the UK. Paul was honoured with Canada’s “Top 40 Under 40” award in 2000. He holds an MBA from the Cranfield School of Management, a marketing diploma from the Chartered Institute of Marketing, a PhD in Electrical Engineering and an honours bachelor’s degree from the University of Liverpool.

CLOUD 101

John Cousens | Vice President, Public Sector Canada, Salesforce

John Cousens is the Vice President of Public Sector, Canada with Salesforce.com. John is a Cloud industry veteran with experience in two cloud computing start-ups. He has over 20 years of senior management experience, with previous tenures at IBM, and Microsoft. John has a passion for innovation, customers and hockey; all powered by an entrepreneurial heart. A native of the Ottawa valley, John is married to an amazing wife with two children that inspire him daily.

Joe Alhadeff | Vice President Global Public Policy and Chief Privacy Strategist, Oracle Corporation

As Oracle’s Vice President of Global Public policy, Mr. Alhadeff is responsible for coordinating and managing Oracle’s international and Internet-related policy issues.As Chief Privacy Strategist, Mr. Alhadeff oversees Oracle’s strategic planning and advocacy related to privacy, personal information protection and management across all Oracle operations and product areas as well as global fora.In addition to his role at Oracle, Mr. Alhadeff serves a prominent role in several influential international organizations dedicated to Internet policy, security and privacy. Mr Alhadeff serves as the BIAC Chair to the OECD ICCP Committee, head of industry delegation to the OECD Security Steering Group, and a Vice Chair of the International Chamber of Commerce’s Digital Economy Committee. In the EU, Mr. Alhadeff serves as Chair of the Data Protection, Governance and Identity Management working group of the EU Expert Group on Cloud Computing. In the US, Mr. Alhadeff chairs the Digital Economy Committee for the US India Business Council, co-chairs EABC’s Information Governance working group and is Vice Chair of USCIB’s Information Policy Committee. Mr. Alhadeff is also the Chair of the US ASEAN’s Malaysia Committee, Vice-Chair of the US-ASEAN Business Council’s Technology Committee and serves on the NCAPEC Board. Mr Alhadeff also serves on the advisory boards of the Digital Security Council of India, and Wiredkids.org.Prior to joining Oracle, Mr. Alhadeff was General Counsel and Vice President for Electronic Commerce for the US Council for International Business (USCIB) in New York. Mr. Alhadeff holds an M.B.A. in management and information systems from New York University, Leonard N. Stern School of Business and a J.D. from Boston University School of Law, and a B.A. from Oberlin College.

Brian Cann | Vice-President, Global Marketing, Cloud and Infrastructure Services, CGI

Brian joined CGI in September 1998 and has held a number of senior technical and management positions. Brian has global responsibility for CGI’s Cloud offerings across North America and Europe. Brian leads a team of marketing and product directors to develop new solution offers in this area and led he development of CGI’s Cloud offerings in Canada and CGI’s US Government FedRAMP approved Cloud in the US. Brian is also responsible for managing CGI’s Global Partners and Alliance program, which aims at developing differentiated offerings with leading companies such as Microsoft, Oracle, SAP, OpenText, Cisco and others. Brian is the Chair of CGI’s Global Cloud Computing Practice Council, a speaker at industry conferences and writes a blog at cgi.com/cloudblog.

 John Weigelt | National Technology Officer, Microsoft Canada

John Weigelt leads Microsoft Canada’s strategic policy and technology efforts. In this role, Mr. Weigelt helps business and governments innovate with technology while avoiding the unintended consequences that might arise. He leads Canadian outreach for Economic Development, Privacy, Security, Critical Infrastructure Protection, Government 3.0, Accessibility, Environmental Sustainability and Interoperability.A strategic thinker, John has contributed to the development of international standards and guidelines, government policies, national strategies, provincial and federal legislation. These contributions range from the detailed technical specificity of protocol definition to macroeconomic principles across the wide range of themes for which he is accountable.

AGE OF THE CITIZEN: GOVERNMENTS MUST EMBRACE DIGITAL DISRUPTION

Jennifer Belissent | Principal Analyst, Forrester Research Inc.

Jennifer serves CIOs and their business partners with research on business technology adoption, particularly in the public sector. Jennifer looks both at the macro-level trends facing society and business and at the micro-level challenges to achieving business objectives.

She is currently focused on the role of technology in transforming government, with an emphasis on digital services, open data initiatives and citizen engagement.

Jennifer’s research and analysis have appeared in media outlets such as The Wall Street Journal, Time Magazine, Computer Weekly, and CIO Magazine. Jennifer has also published in numerous academic journals and spoken widely at academic and business events.

Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. She currently lives in the French Alps and is an intrepid world traveler.

KEYNOTE

Kristin Russell | Digital Director, Deloitte

Kristin D. Russell is a dynamic executive with more than fifteen years experience in leading large operations, services, and information technology (IT) organizations. She is a Deloitte Digital Director and is focused on bringing innovative, cloud solutions to the public sector market. Formerly, Kristin was appointed by Governor Hickenlooper in February 2011 to serve as the state’s Secretary of Technology and Chief Information Officer. As the Chief Information Officer, she was responsible for the overall information systems statewide and increasing the effectiveness of government through the use of shared information and technology. As Secretary of Technology, Kristin led the state’s IT economic development strategy focused on attracting new technology companies and tech workers to the state. She also served as the Chairwoman for the Colorado Innovation Network Board of Advisors. Due to her accomplishments, Kristin was honored as one of Government Technology’s Top 25 Doers, Dreamers & Drivers and named CIO of the Year in 2013 by the Denver Business Journal. Prior to joining the Governor’s Office, Kristin was the Vice President of Global IT Service Operations at Oracle where she was responsible for all global data centers and computing operations worldwide. Kristin led the organization that provided all infrastructure services for Oracle’s internal business operations, as well as the external cloud services such as Oracle On Demand, CRM On Demand and Oracle University. Preceding her affiliation with Oracle, Kristin served as Vice President of Global IT Operations for Sun Microsystems, Inc. where she led the team that provided 7X24 IT solutions and services to Sun’s extended enterprise, supporting in excess of 40,000 Sun employees and partners across the globe. While at Sun, Kristin spent many years in various leadership roles supporting Sun’s top customers and enabling remote technical support of Sun’s extensive platform, operating system, and networking technologies. Kristin has also held roles in services, business intelligence and operations while at Citigroup and Southern Pacific Transportation Lines.

CLOUD AND THE PUBLIC SECTOR

Michael Larson | Director Technology Services Management, WorkSafeBC

Michael Larson is responsible for WorkSafeBC’s core infrastructure services. WorkSafeBC has undertaken modernization initiatives at all layers of the infrastructure stack, and is also implementing a service oriented infrastructure framework to reduce costs, improve service delivery, and enable successful consumption of cloud services. He is also Project Director for the BC Council of CIO’s Hosted Services Strategy, an initiative to develop a hosted services vision and strategy for the BC public sector. Michael has 25+ years in the information technology industry and possesses a combination of strong leadership experience, and technical knowledge, in both local and international private sector marketplaces. Prior to joining WorkSafeBC, Michael was the CEO of NorseTec Managed Services, where he delivered consulting services to the IT industry at the executive level. Michael also spent 12 years at Future Shop/Best Buy and Telus, using his progressive experience to lead the consolidation and transformation of internal infrastructure services.

Joe Alhadeff | Vice President Global Public Policy and Chief Privacy Strategist, Oracle Corporation

As Oracle’s Vice President of Global Public policy, Mr. Alhadeff is responsible for coordinating and managing Oracle’s international and Internet-related policy issues.As Chief Privacy Strategist, Mr. Alhadeff oversees Oracle’s strategic planning and advocacy related to privacy, personal information protection and management across all Oracle operations and product areas as well as global fora.In addition to his role at Oracle, Mr. Alhadeff serves a prominent role in several influential international organizations dedicated to Internet policy, security and privacy. Mr Alhadeff serves as the BIAC Chair to the OECD ICCP Committee, head of industry delegation to the OECD Security Steering Group, and a Vice Chair of the International Chamber of Commerce’s Digital Economy Committee. In the EU, Mr. Alhadeff serves as Chair of the Data Protection, Governance and Identity Management working group of the EU Expert Group on Cloud Computing. In the US, Mr. Alhadeff chairs the Digital Economy Committee for the US India Business Council, co-chairs EABC’s Information Governance working group and is Vice Chair of USCIB’s Information Policy Committee. Mr. Alhadeff is also the Chair of the US ASEAN’s Malaysia Committee, Vice-Chair of the US-ASEAN Business Council’s Technology Committee and serves on the NCAPEC Board. Mr Alhadeff also serves on the advisory boards of the Digital Security Council of India, and Wiredkids.org.Prior to joining Oracle, Mr. Alhadeff was General Counsel and Vice President for Electronic Commerce for the US Council for International Business (USCIB) in New York. Mr. Alhadeff holds an M.B.A. in management and information systems from New York University, Leonard N. Stern School of Business and a J.D. from Boston University School of Law, and a B.A. from Oberlin College.

Brian CannVice-President, Global Marketing, Cloud and Infrastructure Services, CGI

Brian joined CGI in September 1998 and has held a number of senior technical and management positions. Brian has global responsibility for CGI’s Cloud offerings across North America and Europe. Brian leads a team of marketing and product directors to develop new solution offers in this area and led he development of CGI’s Cloud offerings in Canada and CGI’s US Government FedRAMP approved Cloud in the US. Brian is also responsible for managing CGI’s Global Partners and Alliance program, which aims at developing differentiated offerings with leading companies such as Microsoft, Oracle, SAP, OpenText, Cisco and others. Brian is the Chair of CGI’s Global Cloud Computing Practice Council, a speaker at industry conferences and writes a blog at cgi.com/cloudblog.

John Cousens | Vice President, Public Sector Canada, Salesforce

John Cousens is the Vice President of Public Sector, Canada with Salesforce.com. John is a Cloud industry veteran with experience in two cloud computing start-ups. He has over 20 years of senior management experience, with previous tenures at IBM, and Microsoft. John has a passion for innovation, customers and hockey; all powered by an entrepreneurial heart. A native of the Ottawa valley, John is married to an amazing wife with two children that inspire him daily

 John Weigelt | National Technology Officer, Microsoft Canada

John Weigelt leads Microsoft Canada’s strategic policy and technology efforts. In this role, Mr. Weigelt helps business and governments innovate with technology while avoiding the unintended consequences that might arise. He leads Canadian outreach for Economic Development, Privacy, Security, Critical Infrastructure Protection, Government 3.0, Accessibility, Environmental Sustainability and Interoperability.A strategic thinker, John has contributed to the development of international standards and guidelines, government policies, national strategies, provincial and federal legislation. These contributions range from the detailed technical specificity of protocol definition to macroeconomic principles across the wide range of themes for which he is accountable.

DATA 101

Christian KittlesonAssistant Deputy Minister, Ministry of Energy and Mines

After spending recent years in Australia and Southeast Asia serving as the Chief Financial Officer for the Asia Pacific Region for the world’s largest helicopter service provider, Christian has returned to the BC provincial government and the BC public service. In his previous role, Christian oversaw operations throughout Australia, Thailand, Malaysia, Indonesia, Brunei, East Timor and the Philippines mainly serving international offshore oil and gas companies. As Chief Financial Officer, Christian’s primary focus was implementing much-needed process improvements and system upgrades to realize efficiencies and take the helicopter service provider from a regionally non-integrated entity to a fully integrated international player. Christian has also held the positions of Vice President of Finance and Corporate Services for another international firm, as well as Consultant for an international management consulting firm. Now, in his role as Assistant Deputy Minister, Business Transformation, Christian’s mandate is implementing the provincial government’s plan to fully integrate the decision making process across the Natural Resources Sector. This complex and multi-year project includes the modernization and integration of sector systems, legislation and its workforce. Christian is a proud alumnus of the Peter B. Gustavson School of Business at the University of Victoria (MBA).

Jennifer Belissent | Principal Analyst, Forrester Research Inc.

Jennifer serves CIOs and their business partners with research on business technology adoption, particularly in the public sector. Jennifer looks both at the macro-level trends facing society and business and at the micro-level challenges to achieving business objectives.

She is currently focused on the role of technology in transforming government, with an emphasis on digital services, open data initiatives and citizen engagement.

Jennifer’s research and analysis have appeared in media outlets such as The Wall Street Journal, Time Magazine, Computer Weekly, and CIO Magazine. Jennifer has also published in numerous academic journals and spoken widely at academic and business events.

Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. She currently lives in the French Alps and is an intrepid world traveler.

Dr. Asif Dhar | Principal and Chief Medical Informatics Officer, Deloitte Consulting LLP

Asif is a principal and chief medical informatics officer with Deloitte Consulting. As chief medical informatics officer, he worked to help health institutions warehouse and mine their data, as well as help clients use real world data and evidence to transform their organizations. The Deloitte solutions that he has helped to develop enable clients to develop innovative strategies to improve clinical outcomes and therapeutic discovery. Asif is also responsible for ConvergeHEALTH’s product strategy and roadmap. He has a keen acumen for understanding healthcare trends and assists clients across the healthcare value chain to develop growth and innovation strategies. His insights on health reform, information management and new care models are sought after by healthcare organizations across the globe. He holds a Medical Degree from the University of Illinois, a Master’s in Business Administration degree from the University Of Chicago Booth School Of Business, and a Bachelor of Arts degree from the University of Chicago.

Tamara Dull | Director of Emerging Technologies for SAS Best Practices

Tamara Dull is the Director of Emerging Technologies for SAS Best Practices, a thought leadership organization at SAS Institute. Through engaging publications, rich media and industry engagements, she delivers a pragmatic perspective on topics including big data, Hadoop, open source and the Internet of Things. Tamara has been in the high tech industry for over 25 years, and has held positions in enterprise training and consulting, software development, marketing, and IT, product and executive management. Tamara uses her unique blend of data-rich experience, market understanding and technical prowess to educate and entertain data professionals on the how-to’s, best practices and trends in today’s emerging marketplace.

Dr. Paul Terry | President, CEO, and board member at Phemi Health Systems Inc.

Paul is the President and CEO at PHEMI. He also currently serves on the board of directors for Providence Health Care, Life Sciences BC and is a partner with Magellan Angel Partners. Paul spent over a decade as the secretary/treasurer and technology adviser for the Michael Smith Foundation for Health Research, BC’s health research support agency, and was one of the Entrepreneurs-in-Residence at SFU Venture Labs. Prior to his work in healthcare and venture capital, Paul was the CTO and cofounder of OctigaBay Systems, a pioneer in high performance computing that was acquired by Cray Inc, the world leader in supercomputing. He was also the cofounder and CTO of Abatis Systems, which was acquired by Redback Networks in one of the largest technology acquisitions in Canadian history. Paul’s early career included senior roles at Newbridge Networks and technology companies in the UK. Paul was honoured with Canada’s “Top 40 Under 40” award in 2000. He holds an MBA from the Cranfield School of Management, a marketing diploma from the Chartered Institute of Marketing, a PhD in Electrical Engineering and an honours bachelor’s degree from the University of Liverpool.

SERVICE DESIGN USE CASE WORKSHOP: CONSOLIDATION OF VICTORIA SERVICE

Mickey McManus | Chairman and Principal, MAYA Design, Inc.

Mickey McManus is a pioneer in the field of collaborative innovation, pervasive computing, human-centered design and education. He is a principal of MAYA Design and the chairman of the board. For over a decade, Mickey served as MAYA’s president, delivering above industry average profit margins – year over year – while consistently re-investing substantial funds back into MAYA’s R&D efforts. These investments form the core pool of intellectual property and talent that drives MAYA’s agility, adaptability and success.

Mickey has helped companies kick-start innovation around business challenges in a vastly connected world, where computing devices continue to outnumber people. To further explore this emerging value at the intersection of design, technology, and business, Mickey co-authored Trillions: Thriving in the Emerging Information Ecology (Wiley 2012). The book is a field guide to the future, where computing will cease to be confined to a particular“box,” but instead be freely accessible in the ambient environment. John C. Abell, former New York Bureau Chief of Wired and founding editor of Reuters.com noted that, “With Trillions authors Lucas, Ballay and McManus belly up to the bar alongside futurists Alvin Toffler, Kevin Kelly and Arthur C. Clark, offering a vision so compellingly argued you’ll only be surprised if it doesn’t happen.” Trillions received the 2013 Axiom Gold Award for best business book about technology and the 2013 Carnegie Science Award in the Science Communicator category.

Mickey’s work has been published in Bloomberg Businessweek, Fortune, Fast Company, The Wall Street Journal and Harvard Business Review. Mickey is a frequent speaker on the topic of design, pervasive computing and business innovation. His recent appearances were at the Aspen Ideas Festival, SXSW Interactive, Techonomy, the Blouin Creative Leadership Summit, the World Healthcare Innovation and Technology Congress, GridWeek and AdWeek. Mickey has delivered two TEDx talks – about design literacy and pervasive computing – and has been a guest lecturer at Carnegie Mellon University, the University of Illinois, UCLA, UC Berkeley, MIT and Princeton.Mickey’s design awards include a Consumer Electronics Innovation Award, two Addy Awards for advertising and video production, the AIGA Communications Show Judge’s Choice Award, SuperComm Best of Show in Design, and the Exhibitor Award for Best Conceptual Design. Under Mickey’s leadership, MAYA Design was recognized by Entrepreneur as one of the Great Places to Work in the Small & Medium Workplace category; by Inc. as a Top 20 Exceptional Workplace; and Fortune Small Business for family-friendly work policies. Mickey has a BFA in industrial design from the University of Illinois and holds nine patents in the area of connected products, vehicles and services.

KEYNOTE

James “Coop” Cooper Chief Technologist, Mobility & Workplace Global Practice, HP Enterprise Services

Jim Cooper is an HP Distinguished Technologist within the Enterprise Services Office of the CTO. He is currently serving as the Chief Technologist for the Mobility and Workplace Global Practice. In this role, Jim provides the overall architectural and technical leadership for the practice, collaborating with peers in the Applied Innovation group, HP Labs, HP Business Units and HP Partners, along with industry experts to identify strategic directions for the practice. Jim brings more than 20 years of experience focused on end-user computing. During this time he has had a strong track record in advancing technology and innovation and new service designs with multiple patents pending, and has been published multiple times in the Cutter IT Journal. Along with his strong technical background, Jim has a strong desire to help clients achieve operational excellence and bottom-line results. Jim is active in research on new styles of mobility and workplace services that enable individuals to focus on efficient performance of tasks while supporting business need to protect their assets, applications and data. Prior to his current role, Jim held various roles at HP including Strategist for Applied Innovation, Chief Architect Workplace Services HP Outsourcing, Chief Architect End User Computing HPIT, and Senior Technical Consultant HP Consulting. Jim studied Electrical Engineering at the University of Louisville where he holds a Bachelor’s Degree, and also studied Business at Ball State University where he holds a Masters of Business Administration. Jim lives in Bloomington, Indiana, with his wife and three sons. In his spare time Jim enjoys movies, hiking, and volunteer work for a variety of charities.

CLOSING DISCUSSION

Bette-Jo Hughes Associate Deputy Minister and Government Chief Information Officer, Ministry of Technology, Innovation and Citizens’ Services

Bette-Jo was appointed Acting Chief Information Officer for the Province of British Columbia on October 2, 2012. She was confirmed in this appointment on June 10, 2013. The Office of the Chief Information Officer (OCIO) plays a leadership role in promoting and guiding the management of government information as a strategic business asset, and supporting technology infrastructure as a key enabler of business transformation. Prior to her current appointment,

Bette-Jo was Assistant Deputy Minister of Service BC where she led cross government service delivery initiatives to improve services to the public across online, telephone and in-person channels, registry and statistical services. Bette-Jo has been involved in the development of service delivery agreements with the private sector, including the negotiation of the Service BC – IBM Alternative Service Delivery Agreement for the provision of web channel and contact centre services. Prior to joining the Government Agents Branch and Service BC, Bette-Jo worked at the provincial and community level in the field of community economic development. Before starting her career over 20 years ago with the British Columbia public service, Bette-Jo worked in the financial services industry, the federal government and non-profit organizations. Bette-Jo has been the British Columbia representative on the Canadian Public Sector Service Delivery Council, and has just completed her tenure as President of the Board of Directors for the Institute for Citizen Centred Service.

OCTOBER 9TH, 2014

WELCOME REMARKS

Bette-Jo Hughes | Associate Deputy Minister and Government Chief Information Officer, Ministry of Technology, Innovation and Citizens’ Services

KEYNOTE

When Mobile Matters More Than Your Website  | Warren Tomlin | IBM Interactive Experience, Partner and North American Innovation Labs Leader

Warren Tomlin is an IBM Partner with more than 20 years of experience in strategy, innovation, product development and online marketing. He leads our Canadian IBM Interactive Experience team, focused on creating next-generation capabilities that fuse strategy, innovation and technology with leading design for unique customer experiences. Recognized as one of Marketing magazine’s 100 Thought Leaders, Warren also leads IBM’s North American Innovation Labs. With locations in New York, Chicago, Atlanta, Boston and Toronto, the labs are creating new and personalized models of engagement through data and design, leveraging mobile, interactive, web/ portal, kiosk, social, contact centre and cloud technologies. He is also an authority on mobile and drives mobile strategy across all lines of business for Canada.

A DAY IN THE LIFE OF A TECHNOLOGY COMPANY

Greg Caws | President & CEO, BCIC

Greg is an entrepreneur who builds technology businesses. Appointed President & CEO of BCIC in October 2013, Greg brings extensive experience that spans startups, large corporations, private capital, public service and board governance. He has proven ability to execute complex business plans and drive core objectives to required timelines. A founder of Enquisite Software, Greg continued to serve in a leadership capacity with the company when it became Eightfold Logic Inc. Greg has founded and invested in many BC companies and sold his first company he founded to a NASDAQ corporation. His experience also includes serving as CEO and Board Chair for the Victoria Advanced Technology Council (VIATeC), Technical Architect for TELUS’s initial digital initiatives including and Technology Lead for the 2010 Vancouver Olympic bid. A graduate of the Royal Military College with a degree in Chemical Engineering, Greg was trained as an Aerospace Engineering Officer in the Royal Canadian Air Force.

Mack Adams | CEO & Agile Consultant, Alluvial Management Consulting

Mack has worked in a range of roles that provide him with a depth of perspective and experience that he applies with companies through advisory, coaching, consulting and training. His objective is to help technology organizations better align their business strategy, product development & delivery with their organizational goals and processes.

Mack works in the areas of Agile Product Management, Organizational Strategy & Design, Agile Transformation, Program & Project Management through a breadth of techniques such as User Story Mapping, Executive Coaching and Change Management.

He’s an expert in multicultural environments based on extensive cultural immersion while working & living in Canada, the USA, India, England and France. This is underpinned with a deep understanding of cultural differences, be they driven by geography, language, roles or organizational history.

Mack holds a Bachelors degree in Commerce from the University of Victoria, 1998. He is also a certified Scaled Agile Framework Program Consultant (SPC), a Certified Scrum Master and Certified Product Owner. He presents regularly at conferences such as Agile Central Europe, Agile Grenoble, Agile Portugal, Agile France, Agile Open NW and Global Scrum Gatherings and is the organizer for the Agile Victoria Meet-Up group.  Mack’s key values are trust, open listening and servant leadership.

Max Kless | Director, Product and Sales, FillZ.com

Over the past 10+ years, Max has been fortunate enough to have been surrounded by great people with whom he has built successful online entertainment, E-Commerce and marketing businesses.While Strategic Planning and International Business Development are at the core of his experience, he also has extensive knowledge of programming languages and product management. Having done business in over 30 countries, he has gotten to know many corners of the world, and is both excited about and humbled by the tremendous opportunities that exist everywhere.

Mike McCabe | Executive Producer, Electronic Arts

Mike McCabe joined Electronic Arts in 2004 and is currently GM, Executive Producer for the FIFA Free To Play business at EA SPORTS. Based at the EA studio in Burnaby, Canada, he is responsible for managing studios in Canada, Asia and Europe, and for delivering strategies to bring the world’s biggest and most popular sports videogame franchise to markets around the globe. These teams are building and operating new cutting edge FIFA experiences on a range of digital and mobile platforms in some of the world’s most exciting markets. Prior to joining EA SPORTS, Mike was responsible for overseeing the EA’s Mobile and Social gaming operations throughout the Asia Pacific region.

REDEFINING THE ROLE OF THE 21ST CENTURY PUBLIC SERVANT

Colleen McCormick | Director, Strategic Issues, Ministry of Jobs, Tourism and Skills Training

Colleen McCormick is Director of Strategic Partnerships with the Ministry of Jobs , Tourism, and Skills Training. Previously she was Director of Innovative Partnerships, where she managed the social innovation file with a focus on finding new ways to address complex social problems through collective impact. Colleen is also a monthly blogger for Canadian Government Executive Magazine, where she writes about Intrapreneurship in Action in the public service. Colleen is Vice President of the Victoria Chapter of the Institute of Public Administration of Canada (IPAC), and sits on the board of Power of Hope. She is the founder of Social Innovators Network, and leads workshops on Tempered Radicalism and Institutional Entrepreneurship at Royal Roads University. Previously, Colleen was National Chair of the IPAC New Professionals, and organizer of TEDxMileZero. Colleen holds an MBA from Royal Roads University specializing in Leadership, and a Graduate Diploma in Social Innovation from the University of Waterloo.

Rob Abbott | Executive Director, Business Strategy, Ministry of Environment

Rob Abbott is the first-ever Executive Director of Business Strategy for the Ministry of Environment. Previously, he was Executive Director of Carbon Neutral Government and Outreach with the Province of B.C.’s Climate Action Secretariat. In his 20 years prior to coming to government, Rob helped businesses all over the world discover wealth-creating opportunities through a deeper integration of sustainability with organizational and competitive strategy. Rob is passionate about the intersection of strategy and innovation; the ways in which trust must be created to enable the collaboration that creates extraordinary processes and outcomes; and meaningful engagement of the three types of innovators necessary to achieve broad systemic change: disruptive, bridging and receptive.

Whitney Borowko | Manager, Mental Health and Substance Use, Ministry of Health

Whitney Borowko recently joined the Government of BC as Manager of Mental Health and Substance Use Policy in the Ministry of Health where she is looking forward to contributing to ongoing efforts to create system change in the mental health and addictions system. Before joining the BC Government, she worked for the Government of Canada as a Senior Policy Analyst in Citizenship and Immigration Canada’s (CIC’s) newly created Policy Innovation Division within the Integration-Foreign Credential Referral Office Branch. In this role, she founded the social innovation file in the department including the development of a social innovation strategy for CIC’s $585 million Settlement Program, which promotes the social and economic integration of newcomers to Canada. From 2011-2013, she was the Acting Manager of Policy at Canada Pension Plan Disability (CPPD, Canada’s largest federal income security program for people with disabilities) during a time of fiscal restraint and change. During this time, she led the development of policy work to ensure the CPPD program, founded in the 1960s, continues to be relevant and responsive to the changing needs of Canadians. Before being recruited to federal government in 2008 through the Recruitment of Policy Leaders program, Whitney had over eight years of in-depth experience as policy researcher and board member of non-profit organizations addressing economic security issues. This included research and policy work for the Canadian Centre for Policy Alternatives, Vancouver Status of Women, and the BC Centre of Excellence for Women’s Health. Whitney has a Graduate Diploma in Social Innovation from the University of Waterloo and a Masters degree in Public Policy from Simon Fraser University where her scholarships included the TD Canada Trust Scholarship for Outstanding Community Leadership, the largest scholarship of its kind in Canada (valued at $50,000).

Stefan Morales | Agri-Innovation Analyst. Ministry of Agriculture

GOVERNMENT 2020 WORKSHOP

Alia Kamlani | Manager, Deloitte

Alia is a member of Deloitte’s Strategy & Operations Public Sector Consulting practice. Since joining the firm, Alia has worked with commercial and public sector clients, primarily in the healthcare space. Alia’s pre-Deloitte experience ranges from strategy development and policy analysis, to policy implementation and issues management, largely with the Ontario Public Service.

Paul Macmillan | Partner and Global Public Sector Leader, Deloitte

Paul Macmillan grew up in Canada’s national capital where he studied Public Administration at Carleton University and received an MBA from the University of Ottawa. He has been a management consultant for almost 30 years and has served in Deloitte’s Ottawa, Calgary, and Toronto offices. He currently is the Global Public Sector Leader for Deloitte Touche Tohmatsu Limited. Paul and his colleague William D. Eggers recently co-authored the book The Solution Revolution: How business, government, and social enterprises are teaming up to solve society’s toughest problems (Harvard Business Review, 2013). The book highlights the growing global movement of innovative partnerships and business models that are addressing some of the greatest challenges our society faces today.

SPOTLIGHT ON THE BC PUBLIC SECTOR – EXPLORING INTERNAL PROJECTS

Mac Campbell | Manager, Project & Internal Process Support, Ministry of Justice

Mac Campbell is a Manager with the Information Systems Branch, Ministry of Justice. He is currently responsible for the IM/IT project management aspects of the Ministry’s Tribunal Transformation Initiative and for providing support to the implementation of the new Civil Resolution Tribunal. Prior to joining the Ministry of Justice, Mac worked in the private sector, focusing on web, e-business infrastructure and networking projects. Mac holds a Bachelor of Commerce degree in Information Technology Management and is a certified Project Management Professional (PMP).

Michael Carpenter |
Chief Information Officer, Ministry of Finance and Office of the Premier

Catherine Chernoff | Senior Technical Analyst, Ministry of Transportation and Infrastructure

Catherine has been with the Ministry of Transportation and Infrastructure for 6 years. Her current portfolio includes DriveBC , and she has been working on the Open511 project for close to two years. She has a Master’s degree in Geographic Information Science from the University of Melbourne and has a particular interest in data quality and accessibility as an enabler.

Andrew Lisson | Planning, Team Lead, Ministry of Technology, Innovation and Citizens’ Services

Andrew Lisson has been with the Ministry of Technology, Innovation and Citizens’ Services for 5 years. His background is in Architecture with a Masters degree from UBC and is now working as a Team Lead with Workplace Strategies + Planning, part of the Real Property Division. WS+P works with clients to provide integrated workplace solutions that enable the delivery of programs to the citizens of British Columbia. The way work in the BC Public Service has been enhanced by new social and mobile technologies which has transformed how we create, share and communicate. The way we think about workspace in the public service is transforming to allow for flexibility and support increased collaboration and teamwork. Focusing on innovative strategies to workplace design the WS+P team has developed a unique approach that redefines space allocation and design.

Alexander Ritchie |
Open Government Lead, Ministry of Transportation and Infrastructure

Alex has been with the Ministry of Transportation and Infrastructure for 5 years. His background is in spatial analysis and application development, spending time as a business analyst, technical leader, and now leads the ministry’s Open Government Initiative. He is interested in integration of spatial data and enabling access to data to enhance decision making across government and the broader public sector.

Brian Savage | Senior Governance and Strategy Consultant, Ministry of Finance

KEYNOTE


Dan Pontefract | Chief Envisioner, TELUS

Dan is author of “Flat Army: Creating a Connected and Engaged Organization” and is currently at work on the follow-up book. He is Chief Envisioner of TELUS Transformation Office; a group that helps organizations enhance their corporate culture, leadership, learning, work styles & collaboration practices. Previously, as Head of Learning & Collaboration at TELUS, Dan was responsible for the overarching learning, collaboration & leadership development strategy for the company. Dan championed the introduction of the TELUS Leadership Philosophy (TLP), an open and collaborative-based leadership framework for all 40,000+ TELUS team members. In parallel to these actions he drove a philosophical and cultural shift in the way TELUS views and experiences learning called “Learning 2.0”; the shift to a social, informal and formal learning and collaboration model bringing TELUS to the forefront of connected learning and leading. He further championed the use and deployment of collaborative technologies to complement both the learning and leadership frameworks. Between 2008 and 2013, employee engagement at TELUS soared from 53% to 83%. Dan is a passionate leader in the leadership & social collaboration technology spaces and is uniquely skilled to ensure an organization can move from traditional cultures to healthier ways of working. His career is interwoven with both corporate and academic experience, coupled with an MBA, B.Ed and multiple industry certifications and accreditations. Dan is also a renowned speaker and has been invited to deliver over 40 external keynotes and presentations since 2009, including a TEDx Talk. In 2012 he appeared on the front cover of T+D Magazine and Chief Learning Officer Magazine. His book, Flat Army, has been reviewed in both Forbes and The Globe and Mail and sat on the Amazon.com best sellers list in leadership.

In 2010, Dan was acknowledged by CLO as a ‘Vanguard Award’ winner and is a 2-time winner by the Corporate University Best in Class Awards of the ‘Leader of the Year’ in both 2010 and 2011. In 2012, SkillSoft awarded Dan the ‘Learning Leader of the Year’ for his work at TELUS and CLO Magazine bestowed the ‘Learning in Practice Innovation Award’ as well. He is also the recipient of the 2012 Brandon-Hall ‘Gold Award in Strategy & Governance’. In 2013, his team became an 8-time winner of the prestigious ‘ASTD BEST’ award. Also in 2013, TELUS placed #6 globally in the Learning! 100 Awards. He was recruited into TELUS in Q4 of 2008, previously holding senior positions with SAP, Business Objects, Crystal Decisions and the British Columbia Institute of Technology (BCIT).

API 101

Catherine Chernoff | Senior Technical Analyst, Ministry of Transportation and Infrastructure

Catherine has been with the Ministry of Transportation and Infrastructure for 6 years. Her current portfolio includes DriveBC , and she has been working on the Open511 project for close to two years. She has a Master’s degree in Geographic Information Science from the University of Melbourne and has a particular interest in data quality and accessibility as an enabler.

Todd Glover | Lead, Technical Architect, Ministry of Forests, Lands and Natural Resource Operations

Brian Kelsey | Technical Architect, Ministry of Technology, Innovation and Citizens’ Services

Brian is the technical architect for Enterprise Data Services at Government Communications and Public Engagement.

Alexander Ritchie | Open Government Lead, Ministry of Transportation and Infrastructure

Alex has been with the Ministry of Transportation and Infrastructure for 5 years. His background is in spatial analysis and application development, spending time as a business analyst, technical leader, and now leads the ministry’s Open Government Initiative. He is interested in integration of spatial data and enabling access to data to enhance decision making across government and the broader public sector.

Michael Ross | Geoweb Architect, Ministry of Technology, Innovation and Citizens’ Services

Michael is the geoweb architect for Enterprise Data Services at Government Communications and Public Engagement.

Peter Watkins |
Executive Director, Commercialization Initiatives, Office of the Chief Information Officer

Peter Watkins is an executive director in the Strategic Initiatives and Partnerships Division of the BC Government Ministry of Technology, Innovation and Citizen’s Services. Mr. Watkins has more than 20 years of experience as an information systems professional and public servant. He is one of the driving forces and experts behind the government’s strategy for a user-centric solution to the vexing problem of digital identity information management and the recently launched chip enabled BC Services card. Peter’s newest work is exploring the intersection of digital identity and the advent of web API’s. He has worked in software development, system design, IT operations, as well as management, service development and policy development.

AGILE GAME 

Mack Adams | CEO & Agile Consultant, Alluvial Management Consulting

Mack has worked in a range of roles that provide him with a depth of perspective and experience that he applies with companies through advisory, coaching, consulting and training. His objective is to help technology organizations better align their business strategy, product development & delivery with their organizational goals and processes.

Mack works in the areas of Agile Product Management, Organizational Strategy & Design, Agile Transformation, Program & Project Management through a breadth of techniques such as User Story Mapping, Executive Coaching and Change Management.

He’s an expert in multicultural environments based on extensive cultural immersion while working & living in Canada, the USA, India, England and France. This is underpinned with a deep understanding of cultural differences, be they driven by geography, language, roles or organizational history.

Mack holds a Bachelors degree in Commerce from the University of Victoria, 1998. He is also a certified Scaled Agile Framework Program Consultant (SPC), a Certified Scrum Master and Certified Product Owner. He presents regularly at conferences such as Agile Central Europe, Agile Grenoble, Agile Portugal, Agile France, Agile Open NW and Global Scrum Gatherings and is the organizer for the Agile Victoria Meet-Up group.

 A SENIOR LEADERSHIP ROLE IN DRIVING A CITIZEN-CENTRIC CULTURE WORKSHOP

Janet LeBlanc | President, LeBlanc and Associates

Janet, founder and president of Janet LeBlanc + Associates Inc., is an internationally recognized and award-winning expert in customer value and experience management. She partners with organizations to design and implement memorable, branded customer experiences with powerful business and financial results. Janet integrates customer expectations into strategic planning, employee performance management and process improvement initiatives to develop customer strategies that effectively increase customer loyalty, market share and profitability. Janet has experience working in private and public sector industries including financial services, higher education, electricity, hospitality, entertainment, health care, and construction services. She has also worked with government services departments, crown corporations and professional associations.

GOVERNMENT 2020 HIGHLIGHTS

Alia Kamlani | Manager, Deloitte

Alia is a member of Deloitte’s Strategy & Operations Public Sector Consulting practice. Since joining the firm, Alia has worked with commercial and public sector clients, primarily in the healthcare space. Alia’s pre-Deloitte experience ranges from strategy development and policy analysis, to policy implementation and issues management, largely with the Ontario Public Service.

Paul Macmillan | Partner and Global Public Sector Leader, Deloitte

Paul Macmillan grew up in Canada’s national capital where he studied Public Administration at Carleton University and received an MBA from the University of Ottawa. He has been a management consultant for almost 30 years and has served in Deloitte’s Ottawa, Calgary, and Toronto offices. He currently is the Global Public Sector Leader for Deloitte Touche Tohmatsu Limited. Paul and his colleague William D. Eggers recently co-authored the book The Solution Revolution: How business, government, and social enterprises are teaming up to solve society’s toughest problems (Harvard Business Review, 2013). The book highlights the growing global movement of innovative partnerships and business models that are addressing some of the greatest challenges our society faces today.

MOBILITY

James Maynard | President and CEO, Wavefront

James Maynard is the founding President and CEO of Wavefront. He has a strong background of success with major global technology firms and is a serial entrepreneur. Today James is one of Canada’s leading thinkers and speakers on the subject of innovation, competitiveness and the socio-economic impact of mobile technology. He provides leadership on a number of boards including the Canadian Wireless Telecommunications Association, where he chairs the Trade Member council. In 2013, James was awarded the IEEE R. H. Tanner Industry Leadership award for his contributions and accomplishments in engaging government and industry in the wireless ecosystem. James holds a Bachelor of Administration with Distinction from the University of Regina, and completed the Executive Marketing program at Queen’s University -Graduate Studies.

Margaret Stuart |
Managing Director, Blackberry Canada

Margaret Stuart is the Managing Director for BlackBerry Canada. Margaret recently joined BlackBerry from SAP where she served as Vice President, North American Business Development. Margaret has more than 20 years of experience in sales, product management and development with technology companies including SAP, Longview Solutions and Siemens Medical Imaging. As Managing Director for Canada, Margaret is responsible for BlackBerry’s Canadian business, including sales, marketing and operations. After joining SAP Canada Inc. in 2008 as Vice President of Sales, Margaret grew the Analytics and Technology Division’s sales significantly. By 2012, the division accounted for over 60 per cent of SAP Canada’s license revenues. Prior to joining SAP, Margaret was the North American Vice President of Sales at Longview Solutions. During her tenure at Longview, she grew the firm’s revenues by over 600%. Margaret holds a BA in Computer Science from Trinity College in Dublin. She is also a graduate of The Judy Project, a leadership forum in partnership with the University of Toronto’s Rotman School of Management. The Judy Project, which hosts only 30 female executives each year, is Canada’s leading executive program for women.

Steve Wandler | Co-Founder FreshGrade.com, Founder and CEO of YourTechOnline (YTO)

Steve Wandler was the founder and CEO of YourTechOnline.com (YTO). YTO became the #1 ranked Online Tech Support Company in North America beating out Best Buy’s Geek Squad, which lead to the acquisition of the company to support.com a San Francisco Bay Area company(NASDAQ: SPRT) in 2008.

After living in the Bay Area, Wandler returned to Canada and founded metabridge.ca, an initiative designed to provide Canadian technology startups direct connections and access to key technology players in the Bay Area for companies seeking investment, joint partnerships, mentorship and advisory opportunities. Most recently, Steve co-founded FreshGrade.com. A startup that is improving learning outcomes by closing the gap between teachers and the classroom. Their learning collaboration system facilitates greater parental engagement and student development using intuitive, real-world technology

KEYNOTE

Janet LeBlanc |President, LeBlanc and Associates

Janet, founder and president of Janet LeBlanc + Associates Inc., is an internationally recognized and award-winning expert in customer value and experience management. She partners with organizations to design and implement memorable, branded customer experiences with powerful business and financial results. Janet integrates customer expectations into strategic planning, employee performance management and process improvement initiatives to develop customer strategies that effectively increase customer loyalty, market share and profitability. Janet has experience working in private and public sector industries including financial services, higher education, electricity, hospitality, entertainment, health care, and construction services. She has also worked with government services departments, crown corporations and professional associations.

CLOSING

DISCUSSION

Bette-Jo Hughes |  Associate Deputy Minister and Government Chief Information Officer, Ministry of Technology, Innovation and Citizens’ Services